Tag Archives: customer support

BEUMER Group: New Sales Office supports Customers worldwide with the Retrofitting of Systems

Beckum, Germany – BEUMER Group opened a new sales office in the Ruhr area of Germany to support its customers with an even more comprehensive range of services. From this sales office “West”, BEUMER Customer Support will handle worldwide retrofitting and modernisation projects, for example on currently operating conveying systems like bucket elevators and clinker conveyors, including those from other suppliers.

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BEUMER Group: BEUMER Customer Support sichert intralogistische Prozesse

Customer Support ist für die BEUMER Group viel mehr als Service. Galt es einst, „nur“ Störungen und Maschinenstillstände zu verhindern oder schnell zu beheben, hat der Intralogistik-Anbieter diese Dienstleistung deutlich ausgebaut. Inzwischen arbeiten weltweit rund 1.000 Mitarbeiter der Gruppe für dieses Geschäftsfeld. Sie kümmern sich vom ersten Projektgespräch bis zur laufenden Anlage um ihre Kunden. Der Customer Support umfasst verschiedene Vereinbarungen. Mit dem Residential Service übernimmt die Gruppe zum Beispiel bewusst Verantwortung für einen reibungslosen Betrieb, auch dauerhaft vor Ort.

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BEUMER Customer Support ensures reliable intralogistic processes

For BEUMER Group, Customer Support is much more than just a service. While it was once enough to “simply” prevent or quickly solve malfunctions and machine downtimes, the intralogistics provider has now significantly extended this service. Approximately 1,000 employees worldwide now work for this business segment. They take care of the customer, starting with the first project discussion, up until the system is in operation. Customer support comprises different types of agreements. With its Residential Service, the group assumes, for example, the responsibility to provide trouble-free operation on site, even for the long-term.

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